WB

Wejdan Bamkhashab

Operations Control Centre Supervisor | Rail OCC, SCADA, ATC, ICCS | Incident Management | Certified KPI Professional

Riyadh, KSAHITACHI RAIL
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15+

Years

2

Companies

20

Skills

7

Certs

About

15 years in rail operations. Experienced rail operations professional specialising in OCC command, train movement oversight, and central control operations across SCADA, ICCS, and ATC systems. Directed Central Control Centre operations enforcing safety protocols and network-wide train movement control. Delivered 15% improvement in operational efficiency through KPI-led interventions, while strengthening incident management, service recovery,.

Key Highlights

  • Directed 24/7 Operations Control Centre operations, overseeing network-wide train movement control and enforcing safety protocols across the rail network.
  • Delivered 15% improvement in operational efficiency through KPI analysis and data-led interventions across control centre operations.
  • Led proactive monitoring of Automatic Train Control and SCADA systems, resolving movement alarms to mitigate safety risks and sustain uninterrupted service.
  • Built and delivered specialised training for OCC staff, improving incident response KPIs and operational readiness across central control functions.
  • Established preventive operational measures through root cause analysis of railway incidents, strengthening network safety performance and reducing recurrence.

Skills

Incident ManagementRail OperationsOperations Control Centre (OCC)Operations Control Centre (OCC) ManagementSCADA & ICCS Monitoring and Alarm ResponseAutomatic Train Control (ATC) OversightTrain Movement ControlTraction Power Systems MonitoringSignaling AwarenessCommunications Systems Operations24/7 Network Operations CommandIncident Investigation and ResponseCrisis Management and Emergency ResponseService Recovery Strategy ExecutionMulti-Agency Emergency Exercise LeadershipSafety Protocol Development and EnforcementTGA Regulatory ComplianceOperational Rule Book and SOP DevelopmentAudit and Inspection ManagementBusiness Continuity Management (BCMS-ISO 22301)

Experience

Operations Control Centre Supervisor

HITACHI RAIL

May 2022 – Present

  • Directed Operations Control Centre (OCC) functions across network-wide train operations, enforcing safety protocols and regulatory compliance to maintain system integrity and service continuity.
  • Led shift briefings and chaired system access plan meetings, coordinating operational transitions and safe handovers between control centre teams and field engineering crews.
  • Delivered monthly and annual service availability reports to senior leadership as acting OCC Manager, enhancing executive visibility into control centre KPIs and network performance.

Operations Lead Trainer

HITACHI RAIL

Jul 2019 – Present

  • Led full-scale multi-agency emergency exercises, produced lessons-learned reports, and integrated outcomes into KPI-driven procedural enhancements to strengthen OCC incident management and service recovery capability.
  • Built root cause analysis processes for railway incidents and implemented preventive operational measures, reducing recurrence and strengthening network safety performance across signaling, traction power, and train operations.
  • Contributed to development and revision of operational procedures and SOPs, ensuring alignment with TGA regulatory compliance, operational KPIs, and industry best practices across control centre functions.

OCC Controller

HITACHI RAIL

Jul 2019 – May 2022

  • Directed proactive monitoring of Automatic Train Control (ATC) systems across the OCC, resolving movement-related alarms to mitigate safety risks and maintain uninterrupted network train operations.
  • Secured continuous fleet operations through real-time oversight of traction power systems and rapid response to SCADA alarms, minimising service disruptions across the rail network.

APM Train Captain & Trainer

HITACHI RAIL

May 2013 – Jul 2019

  • Coached 40 train captains on standard operating procedures, emergency response protocols, and service recovery practices, reinforcing safe APM operations aligned with regulatory standards.
  • Conducted performance evaluations for 40 train captains, assessing training effectiveness and operational competency to maintain workforce readiness and regulatory compliance.

APM Train Captain

IMS (INTERNATIONAL METRO SERVICE)

May 2011 – Apr 2013

  • Led emergency response operations for accidents, breakdowns, and service interruptions across the APM network, ensuring passenger safety and rapid service recovery under high-pressure conditions.
  • Managed manual train operations, station control systems, and complex switch troubleshooting, demonstrating technical command of signaling and train movement control across daily network operations.

Certifications

Certified KPI Professional

The KPI Institute (KPI) · 2024

Certified Employee Performance Management Professional

GPMA · 2024

Balance Scorecard Professional

The KPI Institute (KPI)

QMS Certified Professional Auditor Training, ISO 9001:2015

QHSE · 2021

Certified as Operations Control Center Operator

Hitachi Rail STS · 2018

Risk Management and Assessment

TVTC

Professional Skills in Crisis Management and Business Continuity Management System (BCMS)-ISO 22301

TVTC

Education

BAMU University

Master of Arts in English in Master of Arts in English

2018

Sana'a University

Bachelor in English Language and Literature in Bachelor in English Language and Literature

2010

Languages

English
Arabic

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