Najiha Nasrin

Immigration Consultant | Visa Case Management | Compliance & Documentation | Client Relations

Barsha, UAESeven Seas Overseas Immigration

Get in touch

Years

Companies

Skills

Certs

About

3 years in immigration consulting and client-facing compliance roles. Processed 30+ visa cases monthly with a zero compliance error record, conducting pre-submission document reviews that achieved consistent first-time submission accuracy across all cases. Liaised directly with embassies and consulates to track applications and reduce processing delays.

Key Highlights

Achieved a zero compliance error record across 30+ visa and immigration cases processed monthly, demonstrating consistent accuracy under high-volume conditions.
Delivered first-time submission accuracy across all cases through thorough pre-submission document reviews, eliminating reprocessing risk before lodgement.
Built client trust across in-person, phone, and email channels, maintaining consistently high satisfaction ratings throughout the full application lifecycle.
Resolved 40+ patient queries daily across walk-in and phone channels with zero escalated complaints, reflecting strong de-escalation skills under pressure.

Skills

Document ReviewVisa Case ManagementCase ManagementClient Relations & RetentionInquiry & Complaint ResolutionRegulatory ComplianceDocumentation & Data EntryRecord ManagementApplication TrackingCustomer Service & SupportConflict Resolution & EscalationMultilingual CommunicationCRM - Zoho / SalesforceMS Office - Word, Excel, OutlookFront Desk & Reception ManagementAppointment SchedulingHealthcare AdministrationMedical Coding (ICD, CPT, HCPCS)Patient Registration & Check-InAttention to Detail

Experience

Immigration Consultant

Seven Seas Overseas Immigration

Jun 2024 – Present

Delivered zero compliance errors across 30+ monthly immigration cases, managing end-to-end application lifecycles with consistent accuracy under high-volume conditions.
Achieved first-time submission accuracy across all cases by conducting thorough pre-submission document reviews to identify and resolve errors before lodgement.
Secured timely application progress by liaising directly with embassies, consulates, and third-party agencies to track status updates and reduce processing delays.

Front Desk Receptionist

O Alis Shade Clinic

Apr 2023 – Jun 2024

Delivered accurate digital and physical patient record management in strict compliance with clinic data standards, reinforcing documentation integrity across a high-volume healthcare setting.
Reduced average patient wait times by 20% through real-time coordination with clinical staff to improve scheduling and daily patient flow.

Certifications

SAP Material Management (ERP)

Diploma in Hospital Administration

International School of Skill Development · 2022

Education

Calicut University, Kerala, India

Bachelor of Arts in Functional English in Bachelor of Arts in Functional English

2020

International School of Skill Development

Diploma in Hospital Administration in Diploma in Hospital Administration

2022

Medical Coding Certification (ICD, CPT, HCPCS - Basic)

Languages

EnglishProfessional

MalayalamNative

HindiFull Professional

TamilLimited Working

Share this profile

This is my Sira.

Build yours →