Mohan Kumar

Team Manager | Sales & Operations Leadership | Client Relationship Management | 16 Years Cross-Sector

BENGALURU, INDIA 560043

Companies

Skills

About

18 years in team manager. Multi-sector team management experience spanning BPO operations in India and retail, logistics, and financial brokerage in the UAE. Led key account portfolios and built trust-based client relationships that sustained long-term revenue. Redesigned sales processes and delivered structured training programmes that lifted team productivity and equipped staff to perform at.

Key Highlights

Led teams across BPO, retail, logistics, and financial brokerage sectors across an unbroken management tenure.
Built high-performing teams through structured training programmes and ongoing mentoring that lifted productivity to consistent levels.
Redesigned sales processes to remove inefficiencies, accelerating the sales cycle and improving team output.
Secured long-term client retention by cultivating trust-based relationships across a portfolio of key accounts.

Skills

Client Relationship ManagementSales ManagementTeam LeadershipTeam leadershipPeople managementCoaching and mentoringWorkforce developmentPerformance development planningTransformational leadershipTraining and developmentPerformance managementEmployee engagementCross-functional coordinationOperational process improvementSales strategyCustomer satisfactionClient relationship managementRetail operations managementInventory managementLoss prevention

Experience

Senior Business Analyst

SAGILITY

03/2025 – 12/2025

Delivered measurable gains in team efficiency by designing targeted training programmes and ongoing mentoring, building a workforce capable of sustained performance improvement.
Built stronger team productivity through structured project management strategies that optimised workflows, clarified accountability, and reduced operational friction across the brokerage.

Sales manager

INFINITE FINANCING BROKER LLC

12/2021 – 08/2024

Built trust-based client relationships across the brokerage portfolio that contributed to sustained business growth and long-term account retention.
Managed a portfolio of key accounts with focus on relationship depth and value delivery, ensuring consistent revenue generation across the financing book.

Logistics manager

HEALUX INTERNATIONAL

05/2020 – 11/2021

Built warehouse team capability through targeted staff training programmes, raising productivity and reducing task completion times across daily operations.
Optimised logistics workflows by deploying industry-specific software, cutting manual effort and improving process accuracy across order and inventory functions.

Assistant store manager

Royal Oak

04/2018 – 12/2019

Designed and delivered staff training programmes that lifted productivity and equipped team members to perform consistently across daily store operations.
Built lasting customer loyalty through consistently strong service standards, driving repeat business and contributing to sustained store revenue across the trading year.

Assistant manager

Hinduja Global Solutions

06/2008 – 10/2017

Led team operations and management activities at Hinduja Global Solutions, supporting BPO service delivery within assigned program scope.
Built team performance through coaching, mentoring, and development planning for frontline staff handling customer service workflows.

Education

REDDY JANA SANGHA

Bachelor's degree in Bachelor's degree, COMMERCE - DEGREE

06/2

Languages

English Full Professional

Kannada Native

TeluguFull Professional

HindiLimited Working

TamilLimited Working

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