IR

Ishaq Rifzeen

Airline Ticketing & Customer Service Agent | Amadeus GDS | IROPS | SriLankan Airlines | IATA Certified

Doha, Qatar
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1

Company

19

Skills

2

Certs

About

Experienced in airline ticketing and front-line passenger operations. Executed end-to-end reservations, issuances, and reissues using Amadeus GDS in a live airline environment - while managing flight disruptions and coordinating passenger re-accommodation during IROPS. Dual-function coverage across both ticketing and ground operations sets this profile apart from single-track entry-level agents.

Key Highlights

  • Executed end-to-end ticketing operations - reservations, issuances, and reissues - using Amadeus GDS in a live airline environment.
  • Resolved flight disruptions and coordinated passenger re-accommodation during IROPS events, maintaining service continuity under pressure.
  • Delivered front-line passenger support across ticketing, baggage handling, and complaints, serving as a primary contact for traveller needs.
  • Sustained service quality across peak operational periods while managing high-volume passenger interactions at the front office.

Skills

Irregular Operations (IROPS)Airline TicketingAmadeus GDSAmadeus Global Distribution System (GDS)Ticketing & ReservationsCheck-in & Boarding OperationsPassenger HandlingIrregular Operations Management (IROPS)Disruption HandlingRe-accommodation ProceduresBaggage ServicesComplaint ResolutionService RecoveryAirline ReservationsFront Office OperationsAirline Operations SupportCustomer Satisfaction ManagementReissues & RebookingGround Operations Support

Experience

Customer Service & Ticketing Agent

SriLankan Airlines

  • Delivered consistent service quality across high-volume passenger interactions during peak operational periods at a full-service international carrier.
  • Built working knowledge of end-to-end airline ticketing cycles - from initial reservation through post-ticketing changes - supporting smooth passenger journeys.

Front Office Customer Service Agent

SriLankan Airlines

  • Resolved passenger complaints with professionalism in a fast-paced airport environment, working toward positive outcomes and sustained customer satisfaction.
  • Contributed to maintaining operational flow during delays and disruptions by supporting passengers and coordinating front office responses under pressure.

Certifications

Amadeus GDS Certified

Airline Customer Service

Education

Louis Preston

IATA

09/2

Louis Preston

Diploma in Airline Ticketing in IATA

09/2

Cabin Crew Training

Stafford Sri Lankan School

Edexcel

09/2

Languages

EnglishFull Professional
HindiProfessional

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