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Abdulrahman Al-Qahtani

IT Operations & Digital Transformation Leader | Agile PM | Power BI | SharePoint | PSM I | Health Sciences

Saudi ArabiaKing Saud bin Abdulaziz University for Health Sciences
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12+

Years

3

Companies

20

Skills

5

Certs

About

11 years in IT operations and digital transformation within health sciences education. Leads 11 staff across 20+ digital transformation projects, with a Professional Scrum Master certification and a Data Analyst Nanodegree from Udacity. Trained 500+ faculty, staff, and students on digital systems and Agile practices.

Key Highlights

  • Leads 11 IT staff across E-Services and IT Operations teams while overseeing 20+ active digital transformation projects at a major health sciences university.
  • Replaced manual workflows with SharePoint and Power Automate automation solutions, reducing reliance on paper-based and manual processes across departments.
  • Trained over 500 faculty, staff, and students through workshops covering Agile, Scrum, UX, and digital transformation tools.
  • Managed Agile-based IT projects using Azure Boards, ensuring structured delivery and progress visibility across multiple concurrent initiatives.
  • Built Power BI dashboards to track team KPIs and present operational performance data directly to executive leadership.

Skills

IT Project ManagementIT Operations ManagementTeam LeadershipStaff SupervisionPerformance ManagementPortfolio ManagementDigital TransformationBusiness Process ImprovementProcess AutomationAgile MethodologyScrumKanbanBacklog PlanningStrategic PlanningIT GovernanceStakeholder CommunicationPower BIDAXKPI DashboardsData Visualization

Experience

Acting Supervisor - E-Services & IT Operations

King Saud bin Abdulaziz University for Health Sciences

Oct 2024 – Present

  • Supervise E-Services and IT Operations teams, overseeing 20+ active digital transformation projects across academic, clinical, and administrative functions
  • Manage 11 IT staff to maintain full service continuity across all university departments during academic semesters and campus activities
  • Coordinate digital workflows using SharePoint and Power Automate to replace manual processes and improve operational efficiency across university units

Instructional Technologist & IT Project Manager

King Saud bin Abdulaziz University for Health Sciences

Apr 2020 – Present

  • Manage Agile-based IT projects using Microsoft Azure Boards to track delivery timelines and ensure project milestones are met
  • Build automation solutions and interactive dashboards using Power Automate, Power BI, and SharePoint to support digital transformation across university departments
  • Train 500+ faculty, staff, and students through hands-on workshops covering digital tools and technology platforms used across the university

Instructor (Contractor)

Kaplan Co.

May 2023 – Present

  • Deliver training programs in Agile, Scrum, UX, and digital transformation tools including Power BI and Power Automate to working professionals
  • Design end-to-end course content aligned with client learning objectives and current market requirements
  • Guide professionals through hands-on exercises to build practical technical skills for workplace application

Senior Technical Support / IT Operations Team Leader

King Saud bin Abdulaziz University for Health Sciences

Oct 2015 – Apr 2020

  • Led a team of technicians covering hardware maintenance, network infrastructure, and AV systems across academic and campus departments
  • Managed day-to-day IT operations to maintain continuity and reduce downtime for faculty, staff, and students across multiple departments

Lecturer (Contractor)

King Abdulaziz University

Aug 2014 – Jan 2015

  • Taught introductory IT courses to undergraduate students in classroom and lab settings, covering core concepts and practical applications
  • Developed quizzes, assignments, and final exams aligned with course objectives and academic standards

Certifications

Data Analyst Nanodegree

Udacity · 2025

Business Intelligence & Data Visualization

Tuwaiq Academy · 2023

Professional Scrum Master I (PSM I)

Scrum.org · 2022

User Experience Nanodegree

Udacity · 2022

Decision Support Systems

King Abdulaziz University · 2014

Education

King Abdulaziz University

Bachelor's Degree in Computer Information Systems in Bachelor's Degree in Computer Information Systems

2014

Languages

ArabicNative
EnglishProfessional

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