AB

Abdulrahim Banan

IT Infrastructure Specialist | POS & Payment Systems | ITIL Certified | Incident Management & SLA Compliance

Asir Region, Saudi ArabiaFoodics
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4+

Years

2

Companies

15

Skills

4

Certs

About

ITIL-certified IT infrastructure specialist with 4 years of hands-on experience deploying and supporting payment systems, network environments, and enterprise hardware across high-volume client operations. Tracks and manages incidents through Salesforce and Zendesk, maintaining 100% system reliability across all deployments. Handles technical project implementation end-to-end - from hardware setup and network configuration to client training.

Key Highlights

  • SYSTEM RELIABILITY: Maintained 100% system uptime across all managed deployments by running structured incident management and high-volume support workflows at Foodics.
  • REGIONAL DEPLOYMENTS: Led full-cycle technical project implementations and system rollouts across the Asir region, covering hardware setup, configuration, and on-site troubleshooting from start to finish.
  • HARDWARE & PAYMENTS: Handled end-to-end installation and troubleshooting for network kiosks, payment systems, and printers in complex, multi-device environments
  • SUPPORT OPERATIONS: Managed day-to-day support workflows using Salesforce and Zendesk, tracking tickets and ensuring consistent service delivery against SLA standards.
  • CLIENT TRAINING: Delivered complete system training and technical guidance to clients post-deployment, ensuring seamless client transitions.

Skills

ITILIT InfrastructureIT Infrastructure & OperationsIT SupportSystems AdministrationNetworking & TroubleshootingIPS (Intrusion Prevention System)IDS (Intrusion Detection System)FirewallsITIL / ITSMIncident ManagementService Level Management (SLA)Problem Solving & Critical ThinkingTeam CollaborationCommunication (Arabic & English)

Experience

Professional Services Specialist

Foodics

2022 – Present

  • Operational Leadership: Leading technical project implementation and system deployments across Asir.
  • Technical Integration: Full-cycle setup and troubleshooting for network kiosks, payment systems, and printers
  • Strategic Support: Managing data tracking and support operations using Salesforce and Zendesk to track tickets and meet SLA standards.

Program Supervisor

Business Kafaat Institute

2022 – 2022

  • Operational Oversight: Supervised training programs, keeping schedules on track and maintaining quality standards.
  • Stakeholder Coordination: Coordinated between management, trainers, and learners to support program delivery

Certifications

ITIL Foundations Certificate (ITSM)

Key Performance Indicators (KPIs)

Systems Analysis & Design

Project Management Professional

Education

King Khalid University

Bachelor of Information System in Bachelor of Information System

2022

Languages

ArabicNative
EnglishProfessional

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